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Diat Agro policies to make buying products online as smooth and simple a process for you, the customer. We won’t lie, it breaks our heart every time a customer comes and tells us they don’t like their product as well as every time we’ve unknowingly sent them the wrong product. This is why we’ve made easy-to-understand policies based on the most common reasons for returns/cancellations.
7 Days Return Policy
Products with “7 Days Returnable” are eligible for an exchange within 7 days of delivery. Once the product is received and found to be intact by our inspection team, we will issue full store credit so that you may exchange and buy another item. Refunds will not be provided.
What’s eligible for Return for “7 Days Returnable products”?
- Wrong products delivered
7 Days Replacement Policy
Products with “7 Days Replacement” are ONLY eligible for a replacement within 7 days of delivery, in the unfortunate event that it is found to be the wrong item. This policy is not applicable to customers who are not happy with the product. Once the issue has been confirmed by our inspection team, we will provide a replacement for the originally ordered product. In case of replacements not being available, you can choose another variant, full store credit or full refund will be provided.
What’s eligible for Return for “7 Days Replacement products”?
- Wrong product delivered
Ineligible Products: If customers mishandle the product or are not used as directed by the brand in which causes the product to be damaged